To book a room with us, you have to agree to the following terms and conditions:
No refund policy
Each escape game is a live event. Bookings are not refundable. Reservations may only be rescheduled with at least 24-hour notice (by email or phone). No refund or credit for no-shows or bookings cancelled less than 24-hour in advance.
The games start on time. Please arrive 15 minutes prior to your scheduled time. Players who are late will not be allowed to play or reschedule.
Booking with children
Our rooms are designed for adult players. We allow younger participants, however, teams with children 14 or younger are required to book the entire room (private event) for their group.
Players under 18 must always be accompanied by a paying adult participant (at least one per room). All minors must have their wavers signed by a parent prior to playing.
Minimum age 8+, recommended 12+
Private rooms vs mixed teams
Each room is open for up to 8 players. If you don't book the entire room (private event) for your team - you may get paired up with other players who reserve the same time slot. If you'd like to play with children - you must book the entire room (8 spots).
*If for some reason you'd like to replay the same room - you must book it as a "private event" in order not to spoil the experience for other players.
FREQUENTLY ASKED QUESTIONS
Escape room is a live-action interactive game designed to challenge your team's wit and puzzle-solving skills. Your group must find and decipher clues, solve the mystery and ultimately escape from the room. Better hurry though, you only have 60 minutes!
$25 + tax per person
Friends, families, co-workers. Perfect for group outings, team building exercises, birthdays or a double date! Our games require logic, communication and abstract thought, so put your thinking caps on!
Our rooms are designed for adult players. Underage players must always be accompanied by a paying adult participant. Groups with children 14 or younger are required to book the entire room for their team. No toddlers or infants are allowed in the rooms. Minimum age 8+. Recommended age 12+. All players must sign a waiver prior to participating (online or on site).
Each room is designed for 4-8 players. Minimum of 2/4 is required, depending on a room. 1 extra player may be allowed in privately booked rooms at additional cost.
No weapons, tools, phones, cameras or any electronic devices are allowed in the room. Taking photos/video is strictly prohibited. All personal items have to be placed in a locker. No food or drinks. Players under influence of alcohol or drugs won't be allowed to play. Players who use force or damage our equipment will be held financially responsible for any broken items. And please keep the room secrets to yourself after you escape!
Yes, we only accept prepaid online reservations.
We cannot accommodate walk-ins.
Escape game is a live event. All sales are final, we don't provide refunds or partial refunds. Rescheduling is possible only with at least 24-hour notice. No refunds or credit will be given for cancellations, no-shows or if the rescheduling is done less than 24-hours in advance.
To ensure the room is reserved only for your team, you must book the entire game by selecting 'private event' option or by purchasing all of the tickets available for the desired time slot. Otherwise you will be teamed up with other players who book the same time slot.
Please arrive 15 minutes before your scheduled time slot. The timer will start at the designated time. If you're late for your game you will NOT be allowed into the room or provided a refund or a chance to reschedule.
Our rooms are not designed to be scary. And the room is NOT REALLY LOCKED. Some room themes however (e.g. Murder Motel) may not be appropriate for children.
Some of our rooms at Enter/Locked are mostly accessible, e.g. the (Murder) Motel. Contact us for more details.
We host team-building outings, office parties, and other special events throughout the week. Contact us via e-mail if you're interested in booking an event.